FAQ

HOW CAN I CONTACT YOU?

Please email us on hello@mountaincandleco.com.au for any enquiries.  We will get back to you very promptly.

HOW DO I CARE FOR MY CANDLE?

Refer to our candle care guide section on this website for more details on how to give your candle more love. 

CAN I RESUSE MY JAR AFTER I'VE USED UP MY CANDLE?

Absolutely and we encourage you to upcycle your vessel.  Once you have approximately 1/2" wax left in your jar it is time to day goodbye to your jar.  Once the wax in your vessel is solid and cool, pour some hot water into the vessel and allow the wax to melt, you can scrape the remnants of the wax out and tip it into your bin (never in your sink!) once all the wax is out you can wash the jar out and re use it. 

ARE YOUR CANDLES ECO-FRIENDLY AND SUSTAINABLE?

Our candles are made with natural soy wax which is blended with coconut wax.  Our wax is sustainably sourced, cruelty free and vegan.  We use premium phthalate free fragrance and pure essential oils in our candles.   Our Quintessential collection are made exclusively with pure essential oils. 

HOW LONG WILL MY DELIVERY TAKE?

We offer standard delivery at a flat rate of $10 Australia wide.  Delivery can take between 2-8 days.  Once your order is placed you will receive an order confirmation, then a tracking number you can use to track your package.  Please check your spam incase your emails are sitting in there.  If you still haven't received your confirmation or tracking please email us at hello@mountaincandleco.com.au.  At this stage we do not offer international delivery.  

DO YOU OFFER RETURNS OR EXCHANGES?

We cannot exchange or refund a used candle however if your goods have been damaged in transit please contact us at hello@mountaincandle.co.com.au within 48hrs with proof of damage so we can assist you further.  We really value our customers and want you to have a beautiful experience with us so we are always happy to help you. 

DO YOU DO WHOLESALE ORDERS?

Yes, we would love the opportunity to wholesale with you! Send us an email at hello@mountaincandleco.com.au